What to Do If Your Technician Has Not Arrived

At Be Green Carpet Cleaning, we strive to arrive on time within the confirmed 3-hour arrival window. However, unexpected delays can sometimes occur due to traffic, extended service at a previous job, or other unforeseen circumstances. If your technician has not arrived within the expected timeframe, here’s what you can do.

Your confirmation email includes your scheduled arrival window and appointment details. Make sure you have the correct date and time for your service.

While we work hard to stay on schedule, minor delays can sometimes happen due to:

• Traffic or road conditions

• Extended time spent at a previous job

• Unforeseen setup delays

If your technician or Service Provider is running slightly behind, they may still be on their way.

If your technician has not arrived by the end of your 3-hour window, please reach out:

• Call or Text: (855) 578-6344

Our team will immediately check the status of your Service Provider and provide an estimated arrival time or alternative scheduling options if needed.

If you’d like a heads-up before your technician arrives, let us know during booking. We can send you a text or call notification when they are en route.

If there is an unexpected delay and your schedule does not allow for extra waiting time, we completely understand. We are happy to reschedule your appointment at a more convenient time.

While we do everything possible to stay on schedule, a few factors can sometimes cause delays:

• A previous appointment required additional cleaning time

• Traffic or unexpected road conditions

• Last-minute service additions requested by customers

We value your time and will always do our best to communicate any changes as soon as possible.

We appreciate your patience and understanding if a delay occurs. If your technician is running late, please don’t hesitate to contact us for an update.

Need help now? Call or text (855) 578-6344, and we’ll get you taken care of right away!