How to Schedule a Redo

At Be Green Carpet Cleaning, we stand by our work with a comprehensive service guarantee. If you notice a stain reappearing due to wicking, or if you purchased the Enhanced Service Guarantee and need a retreatment for contamination issues (such as pet accidents or bodily fluids), scheduling a redo is quick and easy.

✔ Wicking Stains – If a stain resurfaces as your carpet dries, it may be due to wicking, where moisture trapped deep in the carpet fibers brings stains back to the surface. Our Standard Service Guarantee covers this for up to 30 days after your cleaning.

✔ Contamination Issues – If you purchased the Enhanced Service Guarantee, you are eligible for a retreatment within 30 days for persistent pet accidents, bodily fluids, or severe odors.

1. Check Your Eligibility

   • Standard Service Guarantee: Ensure your redo request is within 30 days of your original cleaning.

   • Enhanced Service Guarantee: Confirm your coverage for contamination issues by referring to your receipt.

2. Contact Us

   • Phone: Call or text us at (855) 578-6344.

   • Email: Send an email to info@begreencarpetcleaning.com with your name, service date, and a brief description of the issue.

3. Provide Photos (Optional, but Helpful!)

   • Sending a few clear photos of the affected areas can help us assess and prepare for your redo appointment.

4. Schedule a Convenient Time

   • Our team will work with you to find an available time that fits your schedule.

• Hassle-Free Process: We make it easy to request a redo if an issue arises.

• No Extra Charge: If covered under our service guarantee, your redo is completely free.

• Commitment to Excellence: We want you to be 100% satisfied with our service!

If you need to schedule a redo, don't wait! Contact us today to ensure your carpets stay clean, fresh, and odor-free. 😊