Enhanced Service Guarantee

At Be Green Carpet Cleaning, we stand behind our services with a comprehensive Service Guarantee designed to ensure your satisfaction. We offer two levels of guarantees to meet your needs:

• Standard Service Guarantee – Covers routine household stains and provides a free redo if spots reappear due to natural wicking.

• Enhanced Service Guarantee – An optional upgrade for extreme contamination cases (pet stains, bodily fluids, mold, or mildew) that covers additional retreatments if needed.

Our Standard Maintenance Cleaning Service includes a 30-day guarantee to ensure your carpets and upholstery stay fresh.

• Some stains reappear after cleaning due to wicking, where moisture trapped deep in the carpet rises to the surface as it dries.

• If this happens within 30 days, we’ll redo the affected areas at no charge.

• If the carpet does not dry properly or wet spots linger, contact us, and we’ll assess the situation.

• We recommend turning on A/C or fans to enhance air circulation and speed up drying.

Not Covered by the Standard Guarantee:

• Pet stains, bodily fluids, mold, mildew, or severe odors require specialized treatment, which is covered under the Enhanced Service Guarantee (optional add-on).

For tougher cleaning situations, our Enhanced Service Guarantee provides extra protection and peace of mind.

• Pet accidents (urine, feces, vomit, dander)

• Bodily fluids (blood, sweat, etc.)

• Mold & mildew contamination

• Deep-set odors that may require multiple treatments

• Not included by default – This is an optional add-on, and pricing is based on the severity of contamination.

• If purchased, we guarantee free retreatment within 30 days if necessary.

• The Enhanced Service Guarantee will be noted on your email receipt for your records.

• Reduces Stress – You can feel confident knowing that your home is protected from stubborn stains and odors.

• Provides Extra Security – If deep contamination is present, retreatment is covered when the enhancement is purchased.

• Prevents Unnecessary Expenses – No additional charges for eligible retreatments within 30 days.

• If stains return due to wicking, our Standard Guarantee covers a free redo within 30 days.

• If the stain is from pet accidents, bodily fluids, or mold, it’s only covered if the Enhanced Service Guarantee was purchased.

• Extreme contamination requires additional treatment and may not be fully removed in one visit.

• The Enhanced Service Guarantee ensures any necessary additional treatments are included at no extra charge.

• If drying takes longer than expected, we recommend using fans and A/C to improve airflow.

• If excessive moisture remains, contact us, and we will schedule a follow-up assessment.

• If you opted for the upgrade, it will be clearly noted on your email receipt for easy reference.

At Be Green Carpet Cleaning, we are committed to your satisfaction and the long-term health of your home.

• Standard Guarantee = Peace of mind for routine maintenance.

• Enhanced Guarantee = Extra security for tough contamination issues.

Need help deciding which guarantee is best for your home? Contact us today! 😊