Be Green Customer Service Policies

Last updated: Jun 12, 2024

At Be Green Carpet Cleaning, we’re committed to providing exceptional customer service. When you schedule an appointment with us, you can expect a prompt, professional, and hassle-free experience.  

Be Prepared – Somethings to consider during and after your appointment:

• CAUTION – Walking from a wet carpet onto a hard surface can be very slippery! We recommend being cautious as the bottom of your shoes may be very slippery.

• Rippling can occur under certain conditions; wear and tear may cause the appearance of rippling in a wall-to-wall carpet. This will shrink back to its original appearance (before cleaning) within 24 hours of your cleaning. Note cleaning carpets may trigger Carbon Monoxide detectors. There is no need for concern.

• Your Service Provider will move and clean underneath any items of furniture that can be safely moved by one man; however, if you have anything too big to move (or anything that you’d prefer to leave stationary), we can clean around those items. It’s never a bad idea to move the furniture out of the way ahead of time, as that will speed up the cleaning process.

• You do not need to be home during the entire cleaning; however, we prefer for you to be present at the beginning and the end of the appointment. If necessary, you may leave a door code or key for entry. Please make sure to give us advance notice for any entry or exit instructions.

Be Green service providers are expected to pay attention to details, and use environmentally friendly products to ensure the safety of your family and pets. When a service provider arrives at your home on the day of your appointment, you can expect them to adhere to the following policies for your comfort and peace of mind:

Stain Removal: Be Green Service Providers will make every effort to remove stains and dirt from your carpet, however, we cannot guarantee the complete removal of all stains. Some stains may be permanent or may return after cleaning. Be Green will not be held responsible for pre-existing damages to your carpet.

Carpet Cleaning Method: Be Green Service providers have made the conscious decision to use a VLM (Very Low Moisture) process with safer and natural products instead of steam cleaning, because of the positive environmental and safety impacts.

Right of Refusal: Be Green reserves the right to refuse service to any customer who is deemed to be unsafe or threatening to our employees or contractors.

Cancellation Policy: To ensure a smooth scheduling process for all customers, a fully refundable credit card hold may be required to secure your appointment. A 48-hour cancellation notice is required for all cleaning appointments. If you need to cancel or reschedule, please inform us at least 48 hours before your scheduled appointment. Failure to do so may result in a $50 cancellation fee or your Groupon voucher being redeemed. 

Note: There may be an additional charge for stairs wider than 40 inches or oversized landing areas. Rooms exceeding 250 square feet may be priced as separate areas, and combined living/dining areas will be treated as two distinct rooms. Large hallways and walk-in closets may also incur separate pricing. Sofas over 72 inches and certain fabric types may result in additional charges. Please be aware that any pre-existing conditions or damage may affect pricing and cleaning results. Additionally, contamination is not covered under the Standard Maintenance Cleaning Service Guarantee.

Payment for services are due upon completion of work. All unpaid balances will include an additional late fee of 20% after 30 days. We accept payment the following payment methods:

1. Credit/Debit Card Payments: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. A convenience fee of 4% will be applied to all card payments.

2. Check Payments: We also accept payment by check, with no convenience fee applied. To pay by check, please make it payable to Denver Area Rugs Inc. and include the ticket number on the check. For all returned/bounced checks, there is a minimum fee of $50 in addition to the amount specified on the check.

We appreciate prompt payment and will send a receipt for all payments received. If you have any questions regarding payment options, please do not hesitate to contact us. 

Your service provider will conduct a final walk-through with you to ensure your satisfaction. If areas do not meet your expectations, let your service provider know so they can address them while on-site. If you have any questions or concerns, do not hesitate to contact us.

By requesting the scheduled appointment, the Client affirms that they have the authority to authorize this service and agree to be responsible for the costs associated with this agreement and the treatment.  These terms and conditions are subject to change without notice.